Return, Refund & Replacement / Exchange Policy

1. Lifetime Gold Jewellery Exchange

Eligible Gold Jewellery can be exchanged for another Lukson product at any time.

Exchange Value

Gold/Metal: 100% of the prevailing market value.
Lab-Grown Diamonds: 90% of the prevailing market value.
Making Charges, GST, shipping charges, discounts, vouchers, promotional benefits, and complimentary items are excluded.
Any price difference must be paid before delivery.

2. Gold Vermeil & Silver Jewellery Exchange

Time Since Purchase	Exchange Value
0–12 Months	80%
12–24 Months	60%
After 24 Months	40%

3. Eligibility for Returns and Refunds

Please note that our Return and Refund facility applies only to purchases made through:

Official Website: https://lukson.co
Lukson Outlet Store (Offline Store)

To ensure a smooth return process, your jewellery must meet the following conditions:

The item must be in the same condition as when you received it—unworn, unused, with all tags attached, and in its original packaging.
You must provide the original receipt or proof of purchase, along with any accompanying paperwork included at the time of delivery.
Made-to-order and customized jewellery pieces are not returnable, not cancelable and non-refundable.
Any complimentary gifts (coin) or free products received with the purchase must be returned along with the main item in case of a return.
Please note: Upon receiving the Lukson products, record a complete unboxing video so that if there is any issue with the products like missing product / damaged product / wrong product etc., it will become easier for our team to review the exchange/return request and take further steps.

4. Made-to-Order & Customized Jewellery Policy

The following terms apply to all Made-to-Order (MTO), Customized, Personalized, Engraved, Resized, Bespoke, and CAD-approved jewellery.

Product Eligibility

Gold Jewellery: Eligible for Lifetime Buyback and Exchange as per Lukson's Gold Jewellery Buyback & Exchange Policy.
Gold Vermeil & Silver Vermeil Jewellery: Not eligible for Buyback or Exchange.
All customized, personalized, engraved, resized, and made-to-order products are non-returnable and non-refundable.

CAD Approval

For customer-designed jewellery, once the CAD design is approved, all specifications shall be deemed final. No changes, modifications, redesigns, or cancellations will be accepted after CAD approval.

Payment & Delivery

Full payment must be completed before dispatch or delivery.
Customers are requested to inspect the product at the time of delivery or handover and report any shortage, transit damage, or incorrect item on the same day.
Every Lukson jewellery piece undergoes strict quality inspection before dispatch. Claims relating to manufacturing quality or workmanship will be considered only after inspection and verification by Lukson.

Order Cancellation

Orders may be cancelled within 24 hours of placement. After 24 hours, production begins, and any advance payment becomes non-refundable.

Gold Weight Variation

As each piece is handcrafted, the final gold weight may vary slightly.

Any increase in gold weight will be charged to the customer.
Any decrease in gold weight will be adjusted before delivery.

5. Products Not Eligible for Return

The following products are not eligible for Return:

Vermeil / Silver Customized, personalised, or special-order products specifically tailored to your preferences.
Customised, personalised, or special-order products specifically tailored to your preferences.

6. Refund Process

Once we receive your request, a case ticket/id shall be generated and our executive shall review your case and shall provide you an amicable solution.

Refund Options

Bank Transfer for Cash on Delivery Orders
Refund to your Bank by Payment Gateway for Prepaid Orders

The products need to be self-shipped to Lukson office in Mumbai. The return shipping cost is to be borne by customer if fails to return/replacement as per policies. Please put the product in its original packaging and seal it well. Make sure you bubble wrap it so that product doesn't get damaged during the return transit. Ship the product to the mailing address mentioned and send us an email at care@lukson.co with the courier tracking details. Without tracking number, product can't be tracked and can be lost in transit.

Once the product has reached and it is inspected by Lukson to be free from any defect, your refund shall be authorized. Lukson reserves the right to evaluate the product before confirming the return/replacement value. All taxes, duties, and fees, as applicable under local law, are to be borne by the customer.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.

7. Refund Timeline

Order Type	Refund Mode	Timeline
Cash on Delivery Order	Bank Transfer	10 to 15 days from the date of authorization
Prepaid Order	Refund via Payment Gateway	7 days from the date of authorization

Please note: Additional time may be required for your bank or credit card company to process and post the refund to your account. Lukson shall not be responsible for such delay.

8. Return / Replacement Request Will Not Be Accepted For

Any product that exhibits physical damage to the product.
Any product that has been washed.
Any product not in its original condition.
Any product that is returned without all original packaging, tags and accessories, the original invoice and all relevant certificates or documents, certificate and all other items originally included with the product at the time of delivery.
Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
Any product that is custom made, products sold under special offers or promotional products.
If customer denies to accept the shipment, after the order has been shipped or is about to be delivered, then Lukson is not responsible for any kind of refund or replacement.
Customised Jewellery (including personalised/engraved products).