Privacy Policy

At Lukson Jewels Private Limited (“Lukson”), we prioritize the protection of your privacy.

 Maintaining your trust in our brand is important to us. We collect certain information when you visit our site (the Site), in order to improve your shopping experience and to allow us to better communicate with you regarding our products and services. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lukson.co (the “Site”). This privacy policy only applies to information we collect at www.lukson.co.

 By using and submitting information to our Site, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy.

Personal Information Collection

 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We do not store/capture any card details. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”. Lukson collects personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Site; establishing an account or adding information to your accounts such as by setting up a wish list, gift reminders, or address book entries; entering a contest; taking a survey; contacting us with a comment or question; requesting a catalogue; signing up to receive emails about our latest products and services. While not personal information by itself, Lukson also collects and retains information about purchases you make on the Site

  We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We also may use cookies or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you with a more personalized experience. Please note that certain pages of the Site may not function properly if cookies are turned off. Please consult your web browser’s Help documentation for more information about how to turn cookies on and off your browser. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 Additionally, when you make a purchase or attempt to purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. But we do not store your credit card and other payment details with us. We refer to this information as “Order Information”.

 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 We may use third-party advertising companies to serve Lukson advertisements on our Site or other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single-pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Site and other websites. These selected companies also provide this information to us which we use for marketing purposes

Use of Demographic and Profile Data

 Lukson uses personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our user’s activity on our app. We identify and use your IP address to help diagnose problems with our server, and to administer our Site. In order to serve you better, we may combine information you provide to us on the Site with the information from third parties including demographic or public information

Sharing Your Personal Information

 Lukson may share your information collected on this Site with its subsidiaries or affiliated companies, including those located in other countries

 We share your Order information with third parties to manage sale-related transactions. Information about customer’s contact number or phone number and customer's email id is used during the course of order processing to make enquiries and get additional inputs/clarifications. The address and telephone number is used for the purpose of mailing the ordered consignment.

 We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

 As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Newsletter

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive. 

Service-Related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Personal Data Disclosures

• To enhance and facilitate our services, we may engage third-party entities and individuals.
• These parties may assist us with tasks such as maintenance, analysis, audits, marketing, and development.
• Rest assured; these third parties are granted limited access to your information solely for the purpose of carrying out these tasks on behalf of Lukson. We ensure that they adhere to strict confidentiality terms and comply with data protection regulations.
• When using our application, you will be required to acknowledge and accept the third-party developer user agreement as well as the Lukson Privacy Policy.
• There may be circumstances where we need to disclose your information to other parties to comply with legal requirements, respond to mandatory legal processes, verify or enforce compliance
• These disclosures are made in accordance with applicable laws and regulations, with the utmost priority given to protecting your privacy.

Managing Your Personal Information

To allow us to serve you better we encourage you to regularly review and update your personal information. You may obtain upon request a summary of the personal information on record with Lukson.

You also may request that Lukson correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you.

To make any request described above, or if you have any questions about this privacy Policy, send an email to info@lukson.co
when contacting us, please be sure to provide us with your exact name, mailing address or telephone number(s) in order to be sure we handle your request correctly.

Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on back up files for financial, legal or technical reasons.
If you do not wish to receive email from Lukson in the future, please email us at info@lukson.co to be removed from our email list.
You can also unsubscribe from Lukson emails by clicking on the unsubscribe link at the bottom of any email that you have received from Lukson.

Security & Safety

We have implemented certain strict security measures to protect (under our control) your personal information you submit to the Site from loss, alteration, and misuse. Our website utilizes secure servers to store and safeguard your personal account information. Once your information is in our possession, we adhere to stringent security guidelines to prevent unauthorized access. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Site.

Customer credit card/other payment information is collected and processed through a highly secure payment gateway managed by our partner Phonepay. Phonepay is currently the industry leader in payment gateway solutions in India and has an unparalleled record of safety and security.
Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible.

Opt-In/Opt-Out Choices:

Lukson provides users with the option to opt out of non-essential (promotional and marketing-related) communication from us and our partners after setting up an account. You can manage your communication preferences by accessing your account settings.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

External Links

Our website may contain links to external websites or integrations with other services such as Facebook, Instagram, and Twitter and other media services and platforms whose information practices may be different than ours. Visitors should consult these other services' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. Please be aware that Lukson is not responsible for the privacy practices or content of these third-party websites. When you access these external platforms, their respective privacy policies and terms of use will apply

Children's Privacy and Parental Consent

The Site is not intended for children, i.e., persons under the age of 18 years and we do not knowingly solicit or collect personally identifiable information from children. Please be aware that we have not designed this Site for, and do not intend it to be used by anyone under the age of 18 years. We specifically request that persons under the age of 18 years do not use this Site or submit or post information to the Site. Should we inadvertently acquire personal information or other data from users under the age of 18 years, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 years used our Site and submitted personal information without solicitation by or permission from us.

Privacy Policy Updates

Lukson reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email

Governing Law

This is an Indian website and is subject to the laws of India. The courts at Mumbai shall have exclusive jurisdiction over any matter/ disputes arising out of this Policy.

No Unlawful or Prohibited Use

As a condition of your use of the Site, you agree that you will not use this Site or the information or software contained herein for any purpose that is unlawful or prohibited by these terms and conditions.

Disclaimer

While every effort is made to ensure the accuracy of information offered on these pages, we shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The Site could include inaccuracies or out-dated information, and is subject to change at any time without notice. Your use of the Site is at your own risk. You agree to hold Lukson harmless from and not sue for any claims based upon using the Site.

The information, documentation, software, products, and services contained on Lukson’s Site are provided “as is” without any warranty of any kind. Lukson and its suppliers and agents disclaim all warranties relating to the information, documentation, software, products and services contained on the Lukson’s Site, express or implied, including, but not limited to, any warranties against infringement of third-party rights, merchantability and fitness for a particular purpose. Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you, to the extent inapplicable. Lukson shall not be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or use of the information, documentation, software, products and services.